Acira i.t.

IT-Team

We can help you!

We have a highly skilled IT Department here at Acira. Let our team help create and maintain a strong, reliable and secure IT infrastructure to ensure your home and business can reach its fullest potential.

Contact one of our team members to find a solution that fits your communication needs.

Here are some repair tips to attempt before contacting our office.

If ALL services are out or just your telephone is working, please follow these steps:

Step One

Locate your FMTC Power Supply. This is usually located in the basement or in a utility room (This is not your router). It may say Cyber Power on the Power Supply Box.

Step Two

Check to make sure there is power to this box and the green A/C light is on. If not, make sure the box is connected to an outlet and that there are no fuses that need to be reset.

Step Three

If there is power to the Power Supply, please see additional trouble shooting below for the service that is not working.

Step One
Unplug all customer owned equipment, such as cordless phones, computers, fax machines, etc. Often times, removing this type of equipment from the phone jack will reset the phone line.

Step Two
Test your line using a different telephone if possible. If the problem goes away, your customer owned equipment caused the problem.

Step Three
If the problem still exists, the cause may be with the wiring inside the walls of your home or business, or it may be with the line coming into the building.

Step Four
If the problem is the wiring inside the home or business and the customer does not have Inside Wire Maintenance, the customer is responsible for the repair costs. If the customer has Inside Wire Maintenance, the repair costs will be free of charge.

Step Five
Contact our office if the steps above did not work to repair your phone service and we will send one of our technicians to your location.

Step One
Unplug your TV for about 10 seconds and plug it back in. If service is still out, continue to Step 2.

Step Two
Make sure your TV is on the correct input (Cable, HDMI, etc). Also, check to make sure cables are connected tight and no wires have become loose.

Step Three
If the problem still exists, the cause may be with the wiring inside the walls of your home or business, or it may be with the line coming into the building.

Step Four
If the problem is the inside wiring and the customer does not have CATV Inside Wire Maintenance, the customer is responsible for the repair costs. If the customer has CATV Inside Wire Maintenance, the repair costs will be free of charge.

Step Five
Contact our office if the steps above did not work to repair your Cable TV service and we will send one of our technicians to your location.

Step One
Restart your computer or device that is unable to connect to the Internet.

Step Two
If you have a wireless router, unplug the router for 10 seconds and plug it back in. Make sure all cords going into the back of the router are tight and not loose.

Step Three
Attempt to bypass the router by plugging the Ethernet jack directly into the computer. 

Step Four
Contact our Internet Help Desk (24/7) at 320-568-4357 (FMTC) or 320-324-4357 (FTC). These are local calls from your Farmers Mutual or Federated Telephone served phone.

Step Five
If the problem still exists it could be the wiring inside your home, the router, or your device. If the problem is with the router or the device, there may be a cost to you for repairs.

Step Six
If the problem is the inside wiring and the customer does not have Internet Inside Wire Maintenance, the customer is responsible for the repair costs. If the customer has Internet Inside Wire Maintenance, the repair costs will be free of charge.

Step Seven
Contact our office if the steps above did not work to repair your HSD service and we will send one of our technicians to your location.